Excerpted from " Basic Office
By Phil Mancuso, DC
Your office has one very important asset:
people! Whether we refer to the patients who come to you for help,
or the people who make up your staff, your office is a service
institution and as such, your very reason for existence is people.
As members of a health delivery team, it's up to each and every
one of you to personally make sure that you are as proficient
in the performance of your particular duties as possible.
Whether it be for your patients or for
your staff, a well thought out and printed office policy and procedure
are essential to a successfully run practice. This procedure is
the result of many hours spent in rear-end numbing practice management
seminars since 1976. One could just read and practice this procedure
or spend thousands of dollars on management services like I did.
In four separate sections we'll be going
over office procedure from start to finish, from a new patient's
first contact with your office on the telephone, etc.
Included are the following:
1. Front desk telephone procedure
2. Pre-consultation and consultation
3. Return visit/report of findings
4. Scheduling for health care class
(special consultation) and multiple appointments.
Emphasis will be:
1. How you can best give service to
2. Patient education in natural health,
and chiropractic in particular
3. Instilling the referral concept
4. Adherence to all office procedures
We'll be covering procedures of both
assistants and doctors in an attempt to demonstrate the need for
a team effort. The finished product will only be as good as the
quality of its components, so it is up to each and every individual
to master his or her role. Try to visualize the kind of doctor's
office you'd like to visit if you were a patient!
Introduction to Office Procedure |
The Consultation |
New Patient Procedure- First Visit |
Sample Telephone Script