| PMC full text: | Published online 2019 May 31. doi: 10.1177/2374373519846022
|
Table 4.
CAHPS Item Responses for Chiropractic Sample and 2016 CAHPS Database.a
| Item | Chiropractic Sample (n = 1835; %) | CAHPS Database (n = 137 416; %) | ||
|---|---|---|---|---|
| Communication | ||||
| How often did this chiropractor (provider) explain things in a way that was easy to understand? | ||||
| Never | 2 | 1 | ||
| Sometimes | 2 | 2 | ||
| Usually | 10 | 10 | ||
| Always | 86 | 86 | ||
| How often did this chiropractor (provider) listen carefully to you? | ||||
| Never | 1 | 1 | ||
| Sometimes | 3 | 2 | ||
| Usually | 10 | 8 | ||
| Always | 85 | 88b | ||
| How often did this chiropractor (provider) show respect for what you had to say? | ||||
| Never | 1 | 1 | ||
| Sometimes | 1 | 2 | ||
| Usually | 6 | 6 | ||
| Always | 92 | 91 | ||
| How often did this chiropractor (provider) spend enough time with you? | ||||
| Never | 1 | 1 | ||
| Sometimes | 3 | 3 | ||
| Usually | 17 | 11 | ||
| Always | 79 | 85b | ||
| Global rating | ||||
| What number would you use to rate this chiropractor (provider)? | ||||
| 0-6 | 3 | 4 | ||
| 7-8 | 17 | 13 | ||
| 9 | 25 | 19 | ||
| 10 | 55 | 63b | ||
| Access | ||||
| When you contacted this chiropractor’s (provider’s) office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed? | ||||
| Never | 2 | 3 | ||
| Sometimes | 5 | 7 | ||
| Usually | 21 | 21 | ||
| Always | 72 | 69c | ||
| When you contacted this chiropractor’s (provider’s) office during regular office hours, how often did you get an answer to your question that same day? | ||||
| Never | 0.5 | 5 | ||
| Sometimes | 3 | 9 | ||
| Usually | 10 | 25 | ||
| Always | 87 | 61b | ||
| When you contacted this chiropractor’s (provider’s) office after regular office hours, how often did you get an answer to your question as soon as you needed? | ||||
| Never | 0 | 7 | ||
| Sometimes | 13 | 9 | ||
| Usually | 21 | 22 | ||
| Always | 66 | 62b | ||
| How often did you see this chiropractor (provider) within 15 minutes of your appointment time? | ||||
| Never | 6 | 10 | ||
| Sometimes | 6 | 14 | ||
| Usually | 19 | 36 | ||
| Always | 69 | 40b | ||
aThe CAHPS items were administered using a 6-month reporting window in the database while we used a 3-month reporting window in the chiropractic sample to cover the time between baseline and the 3-month follow-up assessment.
bz test of significance of differences in percentages in most positive response category: P < .001.